Privacy Policy

Privacy Policy – SoftWave Vitality

Effective Date: March 4, 2026
Last Updated: August 18, 2026

SoftWave Vitality respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information.

1. Information We Collect

When you interact with SoftWave Vitality through our website, online forms, Meta lead forms, booking systems, advertisements, SMS communications, or other platforms, we may collect:

• Name
• Phone number
• Email address
• Appointment and booking information
• Information related to your treatment inquiry
• Information you voluntarily provide when communicating with us
• Website and device information collected through cookies, pixels, tags, and similar technologies

2. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and requests
• Schedule, confirm, and reschedule appointments
• Send appointment reminders
• Provide requested services
• Follow up regarding your interest in SoftWave Vitality services
• Send SMS communications when you have provided consent
• Provide customer support
• Improve our website, advertising, services, and customer experience
• Measure the effectiveness of our advertising and marketing efforts
• Maintain appropriate business and administrative records

SoftWave Vitality does not sell or rent your personal information.

3. SMS Opt-In and Consent

When you provide your mobile phone number and affirmatively consent to receive SMS communications from SoftWave Vitality, you may receive text messages related to your inquiries, appointments, appointment confirmations and reminders, follow-ups, customer support, and our services.

Consent to receive SMS messages is not a condition of purchasing any goods or services.

Message frequency may vary. Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP. For assistance, reply HELP or contact us at (323) 422-1327.

4. Cookies and Tracking Practices

Our website and advertising platforms may use cookies, pixels, tags, and similar technologies to understand how visitors interact with our website, measure advertising performance, improve our services, and provide a better user experience.

These technologies may collect information such as your browser type, device information, pages visited, website interactions, referring website, and other usage information.

You may control or disable certain cookies through your browser settings. Disabling cookies may affect the functionality of certain features of our website.

5. Data Security

SoftWave Vitality takes reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on applicable law, you may have the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of your personal information, subject to applicable legal and business requirements
• Opt out of certain communications
• Withdraw your consent to receive SMS messages by replying STOP

To make a privacy-related request, please contact us using the information provided below.

7. Mobile Information Sharing Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SoftWave Vitality does not sell, rent, or share mobile phone numbers or SMS opt-in consent with third parties or affiliates for marketing, promotional, or lead generation purposes.

Personal information may be shared with trusted service providers that assist us with legitimate business operations, such as scheduling, customer relationship management, communications, website hosting, and other operational services. These service providers may only use information as necessary to provide services on our behalf.

Contact Us

For questions about this Privacy Policy or requests regarding your personal information, please contact:

SoftWave Vitality
2154 Westwood Blvd, Suite 200
Los Angeles, CA 90025
Phone: (323) 422-1327
Email: softwavevitality@gmail.com
Website: https://www.softwavevitality.com

third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties.

Contact Information